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SAP C_C4C14_1811 Exam Dumps
SAP Certified Application Associate - SAP Service Cloud 1811
Total Questions : 155
Update Date : November 10, 2024
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SAP C_C4C14_1811 Sample Question Answers
SAP C_C4C14_1811 Sample Questions
Question # 1How do you enable use of the Resource Scheduler in SAP Cloud for Service?
A. Maintain a setting in the item processing types
B. Define time types in fine-tuning
C. Schedule mass release of assignments
D. Activate business configuration in scoping
Question # 2
What activities do you perform in the Administrator work center to enable a new social media channel? Note: There are 3 correct answers to this question.
A. Set up access to social media account
B. Create and schedule social media import run
C. Set up service level determination for social media channel
D. Maintain Next Ticket configuration
E. Select the channel type
Question # 3
Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.
A. Campaigns
B. Business configuration
C. Personal addresses and contacts
D. Discount list
E. Account hierarchies
Question # 4
Which item types can you use in installed bases? Note: There are 3 correct answers to this question.
A. Warranty
B. Product
C. Registered product
D. Text
E. object
Question # 5
Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?
A. Target quantity
B. Planned quantity
C. Actual quantity
D. Consumed quantity
Question # 6
Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?Note: there are 2 correct answers to this questions.
A. Internal order
B. Debit memo request
C. Contract
D. Sales order
Question # 7
When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.
A. You want another user to view a business object before it can be processed further.
B. You want to define multiple review steps for the same business object.
C. You want to define multiple review processes for the same business object
D. You want the direct approver of a business object to be the reporting line manager.
Question # 8
How do you maintain a service catalog after you have released it?
A. You delete the current catalog and create a new catalog
B. You create a new version of the current catalog
C. You change the usage of the current catalog
D. You update the structure of the current catalog
Question # 9
What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.
A. Code list restriction
B. Business role
C. Work center view
D. Business configuration
E. Approval process
Question # 10
Which of the following prepackaged mashups exist for SAP Cloud for customer?
A. Hotmail
B. Mind touch
C. SAP Jam
D. Google Maps
Question # 11
A user is assigned two work centers that contain the same view. In the first work center. the user has unrestricted read and write access. In the second work center, the user had read only access. Which access rights does the user get for this view in both work centers?
A. Restricted read and write access
B. Unrestricted read and write access
C. Only restricted write access
D. Only unrestricted write access
Question # 12
Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.
A. Upload
B. Delete
C. Copy
D. Download
Question # 13
For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.
A. You want to perform fine-tuning activities.
B. You want to standardize system access
C. You want to make custom reports available on the home page
D. You want to set up a service agent for an administrator
E. You want to restrict drop-down list values for a specific group of users.
Question # 14
You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template. Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement? Note: There are 2 correct answer to this question.
A. Define a rule for the individual Customer business object
B. Define notification placeholders
C. Define a condition for the agent field
D. Define the rule type as an alert
Question # 15
When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. You want another user to review a business object before it is processed further
B. You want an administrator to activate a custom business object
C. You want to define multiple review steps for the same business object
D. You want to define multiple review processes for the same business object
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